Helpdesk

Delay Repay is a national scheme that covers most train operators in England. If your train operator is part of the scheme, you’re legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late a full refund if you arrive more than 1 hour late Some operators will also offer a 25% refund for delays of more than 15minutes. Thameslink - which serves Bedford, Luton and London Bridge campuses - is one of these operators. Top tip: take a photo of your train ticket (front and back) or note down your ticket number as soon as you realise you are being delayed - you will need to quote your ticket number and price in your claim, so you don’t want the ticket barrier to snap it up from you before you have those details. Most companies require you to claim within 28 days. Claims can take a couple of weeks to be processed before any refund comes back to you. If you have a season ticket, check with the ticket...

If you bought an item online, over the phone or by mail order: You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (see exceptions below).  The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.  If you paid for standard delivery when you bought something, the seller has to refund this if you return it.  If you chose a more expensive delivery option, you'll have to pay the difference. You won’t get a cooling-off period when you buy: Something that deteriorates quickly - like flowers or food. An item that was personalised or custom-made for you. Anything from a private individual rather than a business A CD, DVD or software, if you break the seal on the wrapping. For further information see the Citizens Advice website