If you bought an item online, over the phone or by mail order:
- You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person.
- The cooling-off period starts the day after you receive your order.
- There doesn’t need to be anything wrong with the item for you to get a refund within the cooling-off period.
- If you paid for standard delivery when you bought something, the seller has to refund this if you return it.
- If you chose a more expensive delivery option, you'll have to pay the difference.
You won't get a 'cooling-off period' when you buy:
- Something that deteriorates quickly - like flowers or food.
- An item that was personalised or custom-made for you.
- Anything from a private individual rather than a business
- A CD, DVD or software, if you break the seal on the wrapping.
For further information see the Citizens Advice website
eBay Issues
Buying and selling using eBay is a great of making and saving money.
- Sometimes there are problems with sales that can put you off using the site or other auction sites.
- You still have consumer rights when buying on auction sites, particularly if goods are faulty or don't arrive.
- eBay also have their own information in their Safety Centre and Help Pages.
For more information how to buy safely online click here
Did you know That UoB money advice team can help you with the below topics and provide workshops to help you manage your money?
Visit the Student Money website for information on Events held.
Topics covered
- Money management
- Budgeting and monitoring
- Money saving tips
- Spending wisely
- Income and expenses
- Budget comparison
- Planning a budge
If you would like to discuss any of these topics further and receive free confidential and impartial advice, you can request an appointment with a Beds SU Advisor by clicking our ‘Get help’ tab on our website
Remember when contacting Beds SU please include your full name and student number in your messages as this helps us to you respond quicker!