If you bought an item online, over the phone or by mail order:
- You automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person (see exceptions below).
- The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund.
- If you paid for standard delivery when you bought something, the seller has to refund this if you return it.
- If you chose a more expensive delivery option, you'll have to pay the difference.
You won’t get a cooling-off period when you buy:
- Something that deteriorates quickly - like flowers or food.
- An item that was personalised or custom-made for you.
- Anything from a private individual rather than a business
- A CD, DVD or software, if you break the seal on the wrapping.
For further information see the Citizens Advice website