You do not have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it.
- It’s the same no matter how expensive the item was.
- It’s down to the seller whether they offer you anything.
- If you think that there’s a problem with the item, you might have different rights.
Check the Returns Policy
- First check the policy on returns if you’ve changed your mind about something you bought in a shop.
- Shops generally have a return policy of 14 days or sometimes even 30 days for items not used even though it is not law for them to do this.
- Look on your receipt or online for the shop’s returns policy.
- Shops often reduce the amount of time you must return items bought in a sale (you will always be protected if the item is faulty).
- Take your receipt with you if you can and keep the original packaging.
- It’s up to shop what they offer you - you’ll need to decide whether to accept it or not.
For further information see the Citizens Advice website
Did you know That UoB money advice team can help you with the below topics and provide workshops to help you manage your money?
Visit the Student Money website for information on Events held.
Topics covered
- Money management
- Budgeting and monitoring
- Money saving tips
- Spending wisely
- Income and expenses
- Budget comparison
- Planning a budge
If you would like to discuss any of these topics further and receive free confidential and impartial advice, you can request an appointment with a Beds SU Advisor by clicking our ‘Get help’ tab on our website
Remember when contacting Beds SU please include your full name and student number in your messages as this helps us to you respond quicker!