Helpdesk

Complaints may relate to (but not to be limited to): The teaching and learning experience; Academic services; Administrative service The student Complaints Procedure is not used for certain specific complaints: Harassment. This should be dealt with under the ‘Harassment Policy’; Academic Appeals. These should be dealt with under the ‘Academic Appeals Policy’. Please be aware that it is only in exceptional circumstances that an academic appeal may follow a successful complaint; Complaints about individuals from **Bedfordshire Students' Union (Beds SU)**will normally be dealt under the Beds SU own ‘Complaints Procedure’; Dealing with disciplinary offences including complaints by students about the behaviour of other students ‘Student Code of Conduct and Disciplinary Procedure’. Complaints against staff It is good and fair practice for you consider the following principles if your complaint is about a specific member of staff. That there are no as...